Terms of service
1. Introduction
Welcome to CHILL°D. These terms and conditions govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.
2. Company Information
CHILL°D Email: contact@chill-d.life
12 Granary Wharf
Business park
Wetmore Road
Burton on Trent
DE14 1DU
Company number: 15224584
VAT: GB 468573542
3. Eligibility
To purchase products from CHILL°D, you must be at least 18 years of age and legally eligible to purchase alcoholic beverages in your country of residence. By placing an order, you confirm that you meet these requirements. We reserve the right to cancel any order where we believe this is not the case.
4. Product Information
We aim to ensure that all product descriptions, prices, and images are accurate. However, slight variations may occur due to the nature of the products. All images are for illustrative purposes only, and the actual product may vary.
5. Ordering and Payment
You must provide accurate and complete information when placing an order. Once you place an order, you will receive an email confirming the details. This does not constitute acceptance of your order; a contract is formed once we dispatch the goods.
Payment Methods: We accept major credit and debit cards, as well as other payment methods specified on our website.
Payments are processed securely using a third-party payment gateway.
6. Delivery and Risk
Delivery Times: Delivery times are estimates and subject to availability. We are not responsible for delays caused by events outside of our control, including but not limited to courier delays, extreme weather, or customs clearance delays.
Risk and Ownership: Ownership of the products will pass to you once payment is received in full, and risk will transfer upon delivery.
7. Returns, Refunds, and Cancellations
Non-returnable Products: Due to health and safety regulations, we cannot accept returns of food and drink products once they have been dispatched.
Dissatisfaction with Products: If you are genuinely dissatisfied with any of our products, please contact us within 14 days of receipt by emailing contact@chill-d.life with the reasons for your dissatisfaction. We will review your claim, and if we find it valid, we may offer a replacement or refund at our discretion.
Cancellations: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for non-perishable goods within 14 days of receiving the products, provided that the goods remain unopened and in their original condition. To cancel, you must notify us via email at contact@chill-d.life. Please note that this right does not apply to perishable goods (e.g., drinks).
8. Data Protection and Privacy Policy
We take your privacy seriously and comply with the UK GDPR and the Data Protection Act 2018. This section outlines how we collect, store, and use your personal information.
What Data We Collect:
• Personal information (e.g., name, address, email, phone number)
• Payment details (collected by third-party payment providers)
• Usage data (e.g., how you interact with our website)
How We Use Your Data:
• To process and deliver your order
• To communicate with you about your order
• For marketing purposes, if you have given explicit consent
• To improve our services and customer experience
Third-Party Sharing:
We will not share your personal information with third parties, except for the purposes of fulfilling your order (e.g., with delivery services or payment processors), or if required by law.
Data Security:
We implement appropriate technical and organisational measures to protect your data from unauthorised access or misuse.
Your Rights:
You have the right to access, correct, or delete your personal data. You may also withdraw consent for data processing at any time. To exercise these rights, please contact us at contact@chill-d.life.
Cookie Policy: Our website uses cookies to improve user experience and analyse website traffic. For more information, please see our [Cookie Policy].
9. Limitation of Liability
CHILL°D is not liable for any indirect, consequential, or special damages arising from the use of our products, website, or failure to comply with these terms. Our total liability to you for any loss or damage arising from your purchase will be limited to the price of the purchased product. Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under UK law.
10. Intellectual Property
All content on this website, including but not limited to text, images, graphics,and logos, is the intellectual property of CHILL°D or its licensors. You may not copy, reproduce, or distribute any content without our prior written permission.
11. Governing Law and Jurisdiction
These terms and conditions, as well as any disputes or claims arising from them, are governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes.
12. Changes to Terms and Conditions
CHILL°D reserves the right to modify these terms and conditions at any time. Any changes will be posted on this page,andit is your responsibility to review thesetermsregularly. Continued use of our services after any changes constitutes your acceptance of the updatedterms.
13. Contact Information
If you have any questions or concerns regarding these terms and conditions, please contact us at contact@chill-d.life.
Important Legal Considerations:
1. Right to Cancel: You are not required to accept cancellations for perishable items (like drinks), but for non-perishable goods, UK law gives consumers a 14-day right to cancel.
2. Health and Safety Regulations: The prohibition of returning foodanddrink due to healthandsafety reasons is supported by law, but ensure that your dissatisfaction policy complies with consumer rights.
3. Data Protection: Ensure your privacy policy is in line with the UK GDPR. This includes clear information on how you collect, use, and protect personal data, as well as providing customers with clear rights regarding their data (e.g., the right to access or delete their data).
Shipping policy:
1. Order Processing
At CHILL°D, we aim to processandship your order as quickly as possible. All orders will be processed within 3-4 business days after payment is received.
Processing Times:
• Business days are Monday through Friday, excluding UK public and bank holidays.
• Orders placed over the weekend or on public/bank holidays will be processed starting on the next available business day.
2. Shipping Times and Costs
We offer Standard Delivery only, which typically takes 2-3 business days once your order has been dispatched. Shipping charges will be calculated at checkout based on the weight of your orderandthe delivery location within the UK. Please note that any delivery time frames provided are estimates. While we strive to meet these estimates, external factors beyond our control (such as courier delays or weatherconditions) may impact the actual delivery time. CHILL°D is not liable for delays once the order has been dispatched.
3. Shipping Locations
We currently ship to addresses within the United Kingdom only. Unfortunately, we are unable to deliver to addresses outside of the UK at this time.
4. Shipping Restrictions
• We do not ship to P.O. Boxes or military addresses (e.g., BFPO).
• A signature is required upon delivery. If your order contains alcoholic beverages, the recipient must be over the legal drinking age in the UK, and ID verification may be required by the courier.
5. Delivery Issues
If your order does not arrive within the estimated delivery timeframe, please contact us at contact@chill-d.life. We will work with the courier to resolve any issues. In the event of a lost or damaged parcel, please notify us within 14 days of the expected delivery date for further assistance.
6. Order Modifications and Cancellations
Once your order has been placed, it cannot be modified or cancelled if it has already been processed. However, if you need to make any changes, please contact us immediately at contact@chill-d.life, and we will do our best to accommodate your request before the order is processed.
7. Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect or incomplete address, or if the recipient is unavailable to accept delivery, we will contact you to arrange redelivery. Additional shipping fees may apply for reshipping.
8. Contact Information
For any questions regarding shipping or delivery, please contact us at contact@chill-d.life.